Account deletion

Open the Kainuni app (customer or partner), go to Account and tap Delete my account, then confirm. Your account is closed at once and you are signed out on that phone.

If an order is still in progress, or a partner still has an active job, finish or cancel it first. The app tells you when something is holding the deletion back.

If you cannot use the app any more, write to support@kainuni.com from the email address or with the phone number on the account, with the subject "Delete my account". We confirm it is you and act on it within 7 working days.

Franchise owners, merchant owners and staff must first hand over or be removed from their role, because an organisation cannot be left without a responsible person. Write to us and we will help.

Your name, phone number and email, your saved addresses and map pins, patient profiles you created, your push notification tokens, and your access to any organisation. Partners also lose their live location history and are taken off every team.

You can no longer sign in. If you sign up again later with the same phone or email, you start a fresh account with no history.

Orders, invoices, payments, refunds and ledger entries are kept for eight years because tax and accounting law requires it. They stay in our records without your name, phone, email or address attached.

Identity documents of partners are kept only for the period the law requires after the partner leaves, then deleted. Reviews you wrote stay, shown without your name.

Write to Akmo Solutions Private Limited at support@kainuni.com. You may also complain to the Data Protection Board of India.